Gaia's Crystal gifts  Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within [1-3 days].  Made to order items may take longer and this will be specified in the product description. We do not process on Holidays. If we are experiencing a high volume of orders, you may expect delays. in this case you should receive an email informing you of the delay.

Shipping rates and delivery estimates

Your order will be calculated and displayed at checkout depending on distance and package weight.

Shipment method	Estimated delivery time	Shipment cost
USPS Economy	5-8 business days	Free
USPS Priority	1-3 business days	calculated
USPS Priority Express	1-2 business days	calculated

Shipment to P.O. boxes or APO/FPO addresses

Shipment confirmation and order tracking

You should receive a confirmation and a tracking number 1-3 days after placing the order.

Customs, duties, and taxes

Customize the following: Gaia's Crystal Gifts is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Customize the following: Gaia's Crystal Gifts is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

Taxes and duties are a responsibility of the customers to fulfill and process.

Delivered at place (DAP). Also called delivered duty unpaid (DDU). This term indicates that the seller is only responsible for shipping the product, and that the customer is responsible for paying any import costs to the shipping carrier, such as VAT, duties and clearing fees, upon delivery. Some shipping carriers charge additional fees for collecting duties upon delivery if the duties haven't been paid up front. Therefore, using the DAP (or DDU) incoterm might result in additional charges to the customer.

Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. There is a restocking fee of 15%.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at info@gaiascrystalgifts.com. If your return is accepted, You may send the item back to us.

You can always contact us for any return question at info@gaiascrystalgifts.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases we handle return shipping cost.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For more information, email support at info@gaiascrystalgifts.com.